I’ve been a faithful Shutterfly customer for five years now. I started using this online photo printing site on recommendation from our wedding photographer. That’s when I discovered the awesomeness of photobooks! If you take a lot of pictures, you know how time consuming it is to print pictures and load them into a traditional photo album. And it’s the worst when you realize you skipped a page and have to unload and reload the pictures again if you want to keep them in order. By making a digital photobook you can avoid all of this. It's so easy to swap photos back and forth and choose different layouts to fit one to multiple photos on a page. You can even add stories and captions without the fear of making a writing mistake or having to see messy handwriting. Making a photobook is sort of like scrapbooking, but without the mess. I typically make a photobook for each vacation I take. Sometimes, if there is a special deal, I will make a ‘year in review’ photobook too. I really should get better at doing the latter though because it is nice knowing that you have a hardcopy of your favorite pictures. And one of the best features of a photobook? They take up a lot less space then a traditional album. And who couldn't use a little more space?!
In the five years I’ve been making photobooks I’ve always been impressed with the quality and service of Shutterfly. However, my last photobook….not so much. I opened my book and the first thing I noticed was that the cover photo was crooked. That’s a big error in my opinion. I don’t want to display a book with a crooked front photo! Without even opening the book I saw another error. The book was brown; not the usual black that I order. After looking back, I realized the color choise was my mistake. I also found a spelling error inside. Again, my error. I knew there was a chance that here wasn’t much that could be done about my mistakes, but I contacted Shutterfly customer service about the unaligned front picture. After sending a photo of the complaint they offered to reprint my order. Great! Except I really wanted to fix the cover color and the spelling error too. I contacted them again to ask if there was any way I could fix a spelling error I found before reprinting (I didn’t mention the cover color since that really wasn’t that big of a deal…well, it was in my mind!). Instead of just reprinting, they credited my account for the price I paid for the book along with the free shipping I originally received. The credits have an expiration date two months away. Awesome! Not only do I get to fix everything I want, but I have almost 2 months to do it. And I still get free shipping and don’t have to send the original photobook back. Now that’s customer service!
If you’ve never made a photobook before, I highly recommend it. It is a bit time consuming (especially if you are learning) and a tad pricey depending on the cover style you choose (Shutterfly always has sales, so just wait a few weeks until one pops up before ordering), but I think the final product is well worth it!
Crappy Photobook
Not Crappy Photobook
I realize now that the collage thing (with a white border) might not be the best idea for the front cover!
No comments:
Post a Comment